FAQs

Question 1 :

How to use the Kosmic Home Projector?

The Kosmic Home Projector is very easy to use. You can plug the projector into a wall, a portable charger or your laptop via the USB Port and let the Kosmic Magic happen in any room of your choice 

By using the remote control included or our smart app you can control the modes, colours, sounds and speed without having to move.

Similarly, the Kosmic Home Projector is voice-activated, as it is compatible with Alexa and Google Home

Check this page out for the product specifications. https://kosmichome.com/pages/product-specifications

Question 2 :

What If The Product Is Damaged?

We assure that all our products go through multiple levels of quality inspections before it gets shipped out. However, should your item be delivered with a manufacturing fault, contact us within the first week and we will quickly replace it

You can find more detailed conditions here https://kosmichome.com/pages/refund-policies

Question 3 :

What is the Shipping Time?

We try our best to ship items as fast as we can. We offer Free Tracked Shipping (5-15 Business Days) Internationally depending on the product and Express Shipping if available (5-7 Business Days) for an additional small fee. Tracking numbers will be updated 1-3 days after your order has been shipped.

If you don't have a tracking number after 7 business days please email us at support@kosmichome.com

Question 4 :

Can I track my order?

Yes We offer FREE tracked shipping. Tracking numbers are updated 1-3 days after your order has been shipped. If you don't have a tracking number after 7 business days please email us at support@kosmichome.com

Question 5 :

How can I get in contact with you?

Kosmic Home offers 24/7 Customer Support, we have someone in charge for answering all your questions via our chat box on our website or our email support@kosmichome.com. We will get back to you in 24 hours.